Managed IT and cybersecurity,billed by the endpoint.
Helpdesk, 24/7 endpoint monitoring, antivirus, network and bandwidth monitoring, patch management, building security, SIEM, and mobile security — bundled into a single per-endpoint contract for small and mid-sized businesses across Ohio.
Endpoint status
Centralized IT for Ohio SMBs since 2019.
Eight operational layers. One contract.
Helpdesk, 24/7 endpoint monitoring, antivirus, patch management, network and bandwidth monitoring, SIEM, building security, and mobile security — bundled into one per-endpoint contract. No à-la-carte add-ons.
Helpdesk
Tickets answered by humans, not bots.
A real Ohio-based engineer picks up every ticket — business hours on Starter, around the clock on Managed and Premium. First-response target is one hour.
A 40-person accounting firm gets locked out of a CRM at 8:30 AM Monday. The engineer who answers is on the case within the hour, back to invoicing by 9:15.
Bundled, not a-la-carte · these eight lines are the minimum any endpoint ships with · same baseline at every tier.
How exposed is your business?
Eight questions. Two minutes. An honest score — and what an Ohio engineer would fix first. No email wall to see your result.
Question 1
Antivirus or EDR is installed on every laptop, desktop, and server.
Three tiers. One line item per endpoint.
Every plan bundles the same eight operational layers, scaled by the endpoints you actually have. Volume discounts apply automatically at 5, 10, 25, and 50 endpoints.
Starter
for a single office or network
- Helpdesk during business hours
- 24/7 endpoint monitoring + antivirus
- Patch management (OS + third-party)
- Mobile security (MDM)
- Building security on the same network
Managed
adds SIEM, 24/7 on-call engineering, network monitoring
- Everything in Starter
- 24/7 SIEM + on-call engineering
- Network & bandwidth monitoring
- Quarterly security review
- Dedicated account engineer
Premium
HIPAA / PCI / CMMC posture + incident-response retainer
- Everything in Managed
- Compliance posture (HIPAA / PCI / CMMC)
- Incident-response retainer
- Priority same-day on-site response
- Annual tabletop exercise
| Endpoints | Per-endpoint | Monthly base | Discount | Monthly savings | Annual savings |
|---|---|---|---|---|---|
| 5 | $180 | $945 | 5% | $47 | $567 |
| 10 | $170 | $1,890 | 10% | $189 | $2,268 |
| 25 | $161 | $4,725 | 15% | $709 | $8,505 |
| 50 | $151 | $9,450 | 20% | $1,890 | $22,680 |
No setup fee, no per-ticket surcharge, no after-hours multiplier, no firewall hardware line item. The monthly bill lists an endpoint count and a plan price — and nothing else.
A clock anyone can verify. Numbers, not promises.
Central IT Dept commits to a one-hour first response and a 72-hour resolution target on every contract — and publishes the actuals yearly so prospects see them before signing.
A real Ohio-based engineer replies.
Wall-clock from ticket open to engineer-resolved.
Source · Central IT Dept, LLC ticket system export · published yearly. Numbers come from the ticket-system export for each reporting year: total tickets opened, average wall-clock to first engineer reply, and average wall-clock open → resolved. After-hours self-service routing is excluded from the first-response figure; tickets still open at year end are excluded from the close-time average. Request a raw export →
Three years of SLA actuals, plotted.
Toggle a metric to watch Central IT Dept's response and resolution times move against contract targets across 2023–2025. Cobalt bars are actuals; the dashed line is the SLA commitment every contract carries.
Source · Central IT Dept, LLC ticket-system export. Cobalt bars meet the published SLA; a red bar would indicate a year over target. After-hours self-service routing is excluded from first-response; tickets open at year end are excluded from the close-time average.
What Ohio managed-IT clients say about CIT
Real five-star reviews from Ohio managed-IT clients. No incentives, no edits beyond length.
"Very helpful. Quick to solve issues."
"Josh and his team are incredibly helpful, honest, and quick to respond. We run a financial planning firm where our security and our need for all things IT are important. Josh and his team always give us the best service and professional help. I recommend them to all my customers and anyone needing IT help. Give them a try you won't be disappointed!!!"
"Central IT has been a life saver to us! We were having serious IT struggles before them and now they have us running in tip-top-shape. Their response times are fantastic, problem solving is excellent, & all the employees are well trained and knowledgeable. We are glad we found them and would recommend them to anyone!"
Built in Carroll, OH. Run for Ohio SMBs.
Founded in 2019 as a managed-IT and cybersecurity practice for Ohio small and mid-sized businesses — eight per-endpoint operational layers under one contract, one phone number for the helpdesk, and a one-hour first-response SLA committed in writing on every signature page.
Our mission is to secure Ohio businesses from cyber criminals.
Every endpoint we monitor, every SIEM rule we tune, and every patch we push after hours exists for one reason: to keep the operators, accountants, manufacturers, and clinics of Central Ohio one step ahead of the people trying to take them down. We don't sell fear — we build the defenses that make it unnecessary.
Launched in 2019
Central IT Dept, LLC was founded in 2019 as a managed-IT and cybersecurity practice built specifically for Ohio SMBs. The premise: Central Ohio SMBs were buying from out-of-state vendors or one-person operators, paying for either-or-neither in a way they couldn't verify.
Why Carroll, OH
Carroll sits at the center of Central Ohio — within an hour of Columbus, Lancaster, Newark, and Circleville. A local rota is on-site the same morning, and a Carroll-numbered ticket does not sit in a national queue before reaching an engineer who has touched the equipment.
What broke first
The first eighteen months earned the trust of operators left by their previous MSP. That work shaped the contract scope: eight layers bundled into one per-endpoint price, one helpdesk number, and a one-hour first-response commitment written into every signature page so it could be measured, not promised.
Where it stands
Six years in, citcyber.com supports an Ohio SMB fleet across healthcare, manufacturing, professional services, retail, and construction. The published SLA report shows first-response under ten minutes, resolution under forty-two hours — with the methodology spelled out beside it.
Within an hour-drive of Columbus, Lancaster, Newark, and Circleville — so an on-site visit doesn't burn the morning.
A Carroll-internally-numbered ticket hits the engineering rota, not a national queue, before any vendor is paged.
A one-hour first-response SLA is committed in writing on every contract — see the published SLA & Performance report.
Honesty over polish
We tell customers when an endpoint is end-of-life, when a scope change costs more before they sign, and when a finding is urgent versus when it can wait. The legacy MSP sold fear; we publish the numbers.
Local-Ohio positioning
Not a regional office of a national. A Carroll, OH engineering rota — every ticket opened by an Ohio engineer, every on-site driven out of the same building, the same numbers an auditor would see.
The bundled-line approach
Eight operational layers ship with every endpoint — the minimum, not the upsell. The difference between Starter, Managed, and Premium is who is on call, not what is on the box.
Josh Coldiron
Founder of Central IT Dept, LLC. Sets the contract scope, signs off on the SLA commitments, and stays close to the customer roster.
Senior Engineer
Runs the helpdesk rota and the weekly patch verification cycle.
Security Engineer
Owns SIEM tuning, network monitoring rules, and the on-call rotation for Managed and Premium customers.
Compliance-driven IT. One index. Two deep-dives.
For an Ohio SMB, the statutory baseline is what survives an audit, what keeps a cyber-insurance carrier from denying a claim, and what the FTC or the Auditor of State asks for on demand. Central IT Dept wraps the eight operational layers in a written program run by an Ohio-based engineer.
FTC Safeguards Rule
Auto dealerships that arrange financing or leasing.
Dealerships are treated as financial institutions under the rule, enforceable by the FTC since June 9, 2023. Eleven written-program elements, an annual report to the board, an incident response plan that has run in anger, and the technical safeguards rolled into the same managed per-endpoint contract.
Open the FTC Safeguards guideORC 9.64 — Ohio political subdivisions
Counties, municipalities, townships, school districts.
Written cybersecurity program, named coordinator, training, incident response plan, annual report. Auditable under ORC 117.43 by the Auditor of State, defensible at the next cyber-insurance renewal, and lined up against the Ohio DAS model program — same engineering rota, same helpdesk, same on-call.
Open the ORC 9.64 guideNot legal advice — for FTC Safeguards pair with counsel familiar with the rule and state breach-notification statutes; for ORC 9.64 pair with counsel familiar with the Ohio Revised Code.
Field notes from the operations floor
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2026-09-21 →Send the endpoint count. We'll send back a real quote.
No discovery-call scripts, no funnel qualification. Direct inbox to a real Ohio-based engineer who reads every submission and replies within a few hours during business days, ET.
- — No discovery-call scripts. No funnel qualification.
- — Replies come from sales@centralitdept.com — a real inbox.
- — Quotes line-itemed by endpoint count + plan price.
Or call (740) 536-0530
Replies go out from sales@centralitdept.com