Managed IT, priced and read in plain language.
Editorial pillars from Central IT Dept engineers — pricing models, SLA wording, and contract language an Ohio SMB owner actually has to sign. Published, not pitched.
ORC 9.64 — what Ohio public entities must put in writing (and what the Auditor will read)
Ohio Revised Code 9.64 requires every political subdivision — counties, municipalities, townships, and school districts — to adopt and maintain a written cybersecurity program, name a coordinator, train staff, and report annually. The Auditor of State may read the program under ORC 117.43. This is a close read of what the statute actually asks for, what an auditor will look at, and how a public entity should stand it up without a separate compliance retainer sitting beside the IT contract.
Flat-rate vs per-endpoint MSP pricing — decided by SMB size, not by sales pitch
The two MSP contract shapes an Ohio SMB owner actually sees on the table — flat-rate (often marketed as per-seat or all-you-can-eat) vs per-endpoint (a single dollar figure multiplied by the device count) — read against employee size, device churn, and the scope that is in writing. The benchmark is Central IT Dept's published $189 per-endpoint baseline, with the volume ladder at 5 / 10 / 25 / 50 endpoints stepping through 5% / 10% / 15% / 20%.
How Ohio SMBs should price managed IT — three models, one published baseline
A long read on what each common MSP pricing model bills against, what each one hides in the line item, and how Central IT Dept's published $189 per-endpoint baseline lines up next to the typical Ohio SMB quote. Bring these to every walkthrough, then run your own count through the calculator.
Per-endpoint vs flat-rate MSP contracts — two numbers, two line items, two Ohio SMB scenarios
A close read of the two MSP contract shapes an Ohio SMB (10–50 employees) actually signs — what each one bills against on paper, what each hides in the fine print, and how each maps to a real Ohio-headquartered fleet. The benchmark is Central IT Dept's published $189 per-endpoint baseline, line-itemed in writing.
How to read an MSP's SLA numbers — three metrics, a hidden stop-clock, and the language that hides both
First response time, resolution / close time, and ticket volume — what each one actually measures, what the language in a vendor SLA hides, and how to read Central IT Dept's published 2023 / 2024 / 2025 dataset on the same clock. The metric definitions are the same across Ohio SMBs; the language that boils away is not.
What to look for in a small-business IT contract — four sections, and the language that hides all four
SLA commitments, response time guarantees, scope of coverage, and exit clauses — the four corners of any managed-IT contract an Ohio SMB owner signs, and the language that hides every one of them. Pairs against the SLA pillar and the pricing surface so the same contract reads against all three.
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- — Quotes line-itemed by endpoint count + plan price.
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