[C-02] Service Area · Franklin County · OH

Managed IT & cybersecurityin Columbus, Ohio.

Ohio's capital and the densest SMB market we serve. Columbus accounting firms, nonprofits, and creative agencies get the same eight-layer bundle — SIEM and 24/7 monitoring matter more here, where threat volume runs higher than anywhere else in our footprint.

From Carroll
32 miles
Drive
45 min
County
Franklin
[C-02-OPS] Real-time operations

Columbus operations, monitored live.

Every endpoint in Columbus reports into the same operations console — eight layers, sub-minute telemetry, one published SLA. No black boxes.

CIT Operations · LIVE · Columbus

Service layer status · C-02

ET
All clear
Helpdesk
24/7 Monitoring
Antivirus + EDR
Patch Mgmt
Network Mon
SIEM
Building Sec
Mobile MDM
Uptime
99.9%
1st-resp
1hr
Resolution
72hr
telemetry · sub-minute48,213 pkt/min
[C-02-A] Who we serve in Columbus

The same eight layers, scoped to Columbus businesses.

Every endpoint in Columbus ships with the full operational baseline — helpdesk, 24/7 monitoring, antivirus, patching, network monitoring, SIEM, building security, and MDM. No à-la-carte add-ons, no distance surcharge.

Accounting & finance
Nonprofits & associations
Creative agencies
Healthcare practices
Typical Columbus scenario

A Short North agency gets hit with a credential-stuffing wave on a Friday night. The SIEM correlates the failed logins across three accounts and the on-call engineer resets and re-secures before Monday standup.

Real on-call response · published SLA · 1-hr first response, 72-hr resolution
[SEC-01] Service Matrix

Eight operational layers. One contract.

Helpdesk, 24/7 endpoint monitoring, antivirus, patch management, network and bandwidth monitoring, SIEM, building security, and mobile security — bundled into one per-endpoint contract. No à-la-carte add-ons.

[L-01]

Helpdesk

Tickets answered by humans, not bots.

A real Ohio-based engineer picks up every ticket — business hours on Starter, around the clock on Managed and Premium. First-response target is one hour.

Typical SMB scenario

A 40-person accounting firm gets locked out of a CRM at 8:30 AM Monday. The engineer who answers is on the case within the hour, back to invoicing by 9:15.

Bundled, not a-la-carte · these eight lines are the minimum any endpoint ships with · same baseline at every tier.

[SEC-02] Pricing Protocol

Three tiers. One line item per endpoint.

Every plan bundles the same eight operational layers, scaled by the endpoints you actually have. Volume discounts apply automatically at 5, 10, 25, and 50 endpoints.

Essential monitoring

Starter

for a single office or network

$189/ endpoint · month
  • Helpdesk during business hours
  • 24/7 endpoint monitoring + antivirus
  • Patch management (OS + third-party)
  • Mobile security (MDM)
  • Building security on the same network
Pick Starter ↓
Most pickedMOST PICKED

Managed

adds SIEM, 24/7 on-call engineering, network monitoring

TBDquote on walkthrough
  • Everything in Starter
  • 24/7 SIEM + on-call engineering
  • Network & bandwidth monitoring
  • Quarterly security review
  • Dedicated account engineer
Pick Managed ↓
Compliance + white-glove

Premium

HIPAA / PCI / CMMC posture + incident-response retainer

TBDquote on walkthrough
  • Everything in Managed
  • Compliance posture (HIPAA / PCI / CMMC)
  • Incident-response retainer
  • Priority same-day on-site response
  • Annual tabletop exercise
Pick Premium ↓
Volume discountsvs. $189 / endpoint baseline · quotes valid 30 days
EndpointsPer-endpointMonthly baseDiscountMonthly savingsAnnual savings
5$180$9455%$47$567
10$170$1,89010%$189$2,268
25$161$4,72515%$709$8,505
50$151$9,45020%$1,890$22,680

No setup fee, no per-ticket surcharge, no after-hours multiplier, no firewall hardware line item. The monthly bill lists an endpoint count and a plan price — and nothing else.

[SEC-06] Intake Portal

Send the endpoint count. We'll send back a real quote.

No discovery-call scripts, no funnel qualification. Direct inbox to a real Ohio-based engineer who reads every submission and replies within a few hours during business days, ET.

  • — No discovery-call scripts. No funnel qualification.
  • — Replies come from sales@centralitdept.com — a real inbox.
  • — Quotes line-itemed by endpoint count + plan price.

Or call (740) 536-0530

Replies go out from sales@centralitdept.com

Walkthrough requestReal engineer. Real inbox.
Switchable — just a starting point.

Submissions go to a real Ohio-based engineer, not a queue.